Frequently Asked Questions (FAQs)
1. What kind of products do you sell?
We offer a curated collection of pre-loved, vintage, boutique, and designer fashion items — all from our own inventory. No drop shipping, so you get authentic pieces shipped fast!
2. Do you ship internationally?
Currently, we only ship within the USA. We offer free shipping on all orders with fast 1-business-day processing.
3. How long does shipping take?
Orders are processed and shipped within 1 business day. Delivery times vary depending on your location but usually take 2-5 business days via USPS or UPS.
4. What is your return policy?
We accept returns on items in original condition within 30 days of delivery. Please email us at info@panacheprose.comto start the return process. We provide a free return shipping label once approved.
5. Do you offer exchanges?
We do not offer direct exchanges. If you want a different size or item, please return your original purchase and place a new order.
6. How can I contact customer service?
You can reach us anytime by email at info@panacheprose.com. We usually respond within 24 hours.
7. Are your products authentic?
Yes! Every item is handpicked and owned by us before it reaches you, ensuring authenticity and quality.
8. Can I track my order?
Yes, once your order ships, you will receive a tracking number via email.
9. Do you offer gift cards?
At this time, we do not offer gift cards, but stay tuned for updates!
10. Do you welcome customer feedback?
Your feedback means a lot to us! It helps us know how we’re doing and guides us in making our services even better. We truly appreciate your input! Please feel free to share your thoughts anytime — we’re always here to listen.